What This App Promises To Do
The Lufthansa app is designed to be a one-stop shop for flying with Lufthansa Group airlines, covering booking, online check-in, mobile boarding passes, seat selection, baggage tracking, and real-time flight status updates. It also ties into Miles & More and the newer Travel ID digital wallet system, letting frequent flyers store payment methods and personal data for faster future bookings. It’s aimed at anyone flying Lufthansa, Swiss, Austrian, or other group carriers who wants to manage their trip from a phone rather than juggling emails and paper documents.
Where It Actually Delivers
When the app works, the core promise holds up: you can check in, pull up a boarding pass that functions offline, and get gate change or flight status alerts pushed to your home screen. The baggage tracking after landing is a genuinely useful touch that most competing airline apps skip entirely. For travelers who just need to check in, grab a boarding pass, and glance at a status screen, the app does cover the basics.
The Login and Data-Saving Mess
The recurring complaint across user reviews is that the app simply doesn’t retain information reliably. Multiple reviewers describe having to re-enter itinerary and ID details every single time they open the app, and one user reported their profile stuck at 56% complete with ‘fix it’ links that don’t actually work. Having two separate login systems (Travel ID and Miles & More) is repeatedly cited as a source of confusion, and one reviewer couldn’t even get their name corrected in Miles & More after multiple attempts over several years. Entering a travel companion’s MileagePlus number is also reported to trigger an unexplained warning icon that blocks saving.
Flight Status Accuracy Is Inconsistent
Several reviews describe real-time flight status as unreliable rather than ‘real-time’ — one user got a notification that their Tuesday flight had already departed on Monday, causing genuine panic before they figured out it was an app error. Another described the status flipping between delayed, departed, and on-time incorrectly within the same day. For an app whose main selling point is keeping travelers informed during disruptions, this is a serious credibility problem, since the whole point of the feature is to be trusted without double-checking elsewhere.
Performance and Payment Friction
Beyond data retention, reviewers mention slow loading times and outright errors when trying to complete transactions like paying for a seat upgrade, sometimes being told to call customer service instead of finishing the purchase in-app. Combined with the confusing navigation — where prompts don’t lead where expected — this turns simple tasks like updating personal information into repeated, frustrating loops.
Who Should Actually Download It
If you’re flying Lufthansa and just need check-in and a boarding pass for a straightforward one-off trip, the app will likely get the job done despite the rough edges. But if you’re a frequent flyer hoping to rely on it for accurate real-time updates, seamless Miles & More integration, or a profile that remembers your details, the review evidence suggests real caution is warranted — keep a backup plan like the airport’s screens or a customer service number handy, especially during irregular operations.
