What This App Actually Does
StubHub is a marketplace for buying and reselling tickets to concerts, sports, theatre, comedy shows, and festivals, covering major US teams and venues from MetLife Stadium to Fenway Park along with international listings. The app is aimed at anyone who wants to browse seating options, compare prices across sellers, and either buy or resell tickets from their phone. It includes 3D venue maps and seat view previews so you can see what you’re paying for before checkout, and it supports Apple Pay, Google Pay, and buy-now-pay-later options.
Browsing and Buying Feels Smooth
Where StubHub genuinely delivers is the front-end shopping experience. Reviewers note that purchasing tickets is easy, and the seat view previews and venue maps make it simple to figure out exactly what you’re getting before you commit. Personalized recommendations and the ability to follow artists or teams add convenience for people who attend events regularly. When a purchase goes smoothly, checkout is quick and the interface doesn’t get in the way.
Selling Tickets Is a Frustrating Ordeal
The moment you try to become a seller instead of a buyer, the experience falls apart. One user described having to ‘go through so many hoops and different websites’ just to list tickets, when they expected something as simple as the buying flow. Another reported that listed prices, payouts, and final costs shown at listing time didn’t match what appeared on another device, and that a listing mysteriously vanished while leaving a ‘pending’ sale behind. A separate reviewer said they were told they could resell tickets if plans changed, only to discover they weren’t an ‘approved seller’ and couldn’t get approved over a weekend — right when they needed to sell.
Ticket Delivery Is a Real Gamble
The most serious recurring complaint is that tickets sometimes never arrive, or arrive at the last possible minute. Multiple reviewers describe trips planned around tickets that never showed up, with customer support only stepping in shortly before the event started. Because many sellers are individuals rather than companies, there’s apparently no enforced timeframe for delivery, which has left buyers stranded with no tickets and no clear recourse. One user summed up the unpredictability bluntly: delivery timing ‘could be hours, days, weeks, or never.’
Checkout Surprises and Support Gaps
Beyond delivery issues, several reviewers flagged aggressive upselling during checkout, specifically parking tickets added before they had a chance to review or cancel the add-on. Combined with a ‘all sales are final’ policy, this feels like a rough edge that could easily be fixed with a confirmation screen. Customer support also comes under fire — described as slow to act, difficult to reach, and reliant on a chatbot that reviewers say ‘ran into a wall’ when problems got complicated.
Who Should Actually Download This
StubHub works reasonably well if you’re strictly a buyer attending well-known events with reputable sellers, and you want visual seat previews before purchase. It’s a much riskier choice if you plan to resell tickets, need guaranteed delivery timing, or expect responsive support if something goes wrong. Given the volume of complaints around delivery delays and seller approval hurdles, it’s worth reading the fine print and building in buffer time before your event date.